Fair Cargo Express courier and Logistics
Fair Cargo Express is an international courier delivery services company, now a subsidiary of FedEx, with its headquarters in The UK, Netherlands. The firm has fully owned operations in 61 countries, and delivers documents, parcels and pieces of freight to over two hundred countries. Its major competitors include United Parcel Services (UPS) and DHL express.
What We Do
We offer the personal touch. We believe our clients prefer to speak to someone directly, who will personally take full consideration of their delivery, always dealing with our clients in a friendly and caring manner.To provide an excellent customer experience, from when the booking is first taken to when the delivery has reached its final destination.
To always take care of your delivery as if it were our own.
To get the job done right, first time, every time.
Our unique approach to quality puts customers first
Quality has always been a hallmark of Fair Cargo Express, and we’re never satisfied. As customer needs and expectations evolve, we must continually improve to make customers’ lives easier and simplify the Fair Cargo Express Service experience. We achieve this through Quality Driven Management. Created by Diplomatic Shipping Services in 2008, Fair Cargo Express is an outgrowth of our decades of quality leadership and experience. Through FC, we’re pioneering innovations in quality thinking and driving our quality to new heights for our customers.
Keeping our promise
The Purple Promise — “I will make every Fair Cargo Express Service experience outstanding” — expresses our commitment to customers and team members. FC provides principles, tools and methods that help us work at our best to deliver the Purple Promise, time after time.
Based on the best of the best
Fair Cargo Express draws on the best concepts and practices from many quality philosophies — including Six Sigma, Lean, Total Quality Management, Design Thinking and Agile — to create an optimal approach for a service business like ours.
Core to our culture
FC is a unique and integral part of our Fair Cargo Express Services culture. From the executive suite to the frontline, Diplomatic Shipping Services team members both learn and teach FC, and are actively encouraged to seek new ways to improve and innovate.
Measurements that matter to you
To monitor our progress, FC includes an enterprise wide system of metrics called the Fair Cargo Express Services Service Quality Index that keeps us focused on the things that matter most to customers.
Quality is a tradition at Fair Cargo Express Services.
In 1990, Fair Cargo Express Services became the first service company to win the Malcolm Baldrige National Quality Award. In 1994, we became the first transportation company to receive worldwide ISO 9001 certification. This tradition continues with FC, as we drive our quality performance levels even higher.
Fair Cargo Express Services.
